Shipping policy

Last updated: 7 October 2026

This policy explains how KitMotive handles production, dispatch and delivery of orders.

Delivery options and charges

Available delivery methods, delivery charges and estimated delivery times are shown at checkout or otherwise confirmed with you before a bespoke order is finalised.

Personalised and made-to-order products

Personalised clothing, custom printing, football teamwear, club packages and other made-to-order products may require production time before dispatch.

Where a specific production or delivery timeframe applies, it will be shown on the relevant product page, at checkout, or agreed with you before production begins.

Club, team and bulk orders

Larger club, team and bulk orders may require additional time for garment sourcing, artwork approval, personalisation and quality checking.

Any expected production and delivery timeframe for these orders will be confirmed before the order is finalised.

Dispatch and tracking

Once an order has been dispatched, we will provide tracking information where the selected delivery service includes tracking.

Tracking updates are provided by the delivery carrier and may occasionally take time to appear.

Delivery address

Please check your delivery address carefully before placing your order.

If you notice an error, contact us at hello@kitmotive.co.uk as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Delivery delays

We aim to meet the delivery estimates provided to you, but occasionally delays can occur because of carrier disruption, supplier availability, weather, peak periods or other circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will provide information where reasonably possible.

Lost or damaged deliveries

If an order appears to be lost in transit or arrives damaged, contact us at:

hello@kitmotive.co.uk

Please include your order number and, for damaged deliveries, photographs where helpful.

We will investigate with the delivery carrier and provide the appropriate remedy where KitMotive is responsible.

International delivery

If international delivery is available for your destination, the available delivery options will be shown at checkout.

Depending on the destination and how the order is processed, local customs duties, import taxes or other charges may apply. Where these charges are not collected at checkout, they may be payable by the recipient.

Delivery timeframe

Unless a different delivery date or period has been specifically agreed with you, goods will be delivered within the timeframe required by applicable UK consumer law.

Contact

For shipping or delivery questions, email:

hello@kitmotive.co.uk